Payment and Delivery


Eligibility

Accessing our site and viewing our products and services does not require any registration.

However, if you decide to buy any product from our website you will need to become a registered user (which is totally free).

In order to register you must:
- Complete the registration process;
- Agree to our Terms; and
- Provide true, complete, and up-to-date contact information.

By using our website, you represent and warrant that you meet all the requirements listed above, and that you won't use our website in a way that violates any laws or regulations.

We may refuse service, close accounts of any users, and change eligibility requirements at any time.

Account and Password

You're responsible for keeping your username and password confidential. You're also responsible for any account that you have access to, whether or not you authorized the use. You should immediately notify us of any unauthorized use of your accounts. We're not responsible for any losses due to stolen or hacked passwords. We don't have access to your current password, and for security reasons, we may only reset your password.

You can review the personal information you have provided us and make any desired changes to such information, or to the settings, at any time by logging in to your account on our website.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Terms and Conditions or any other applicable guidelines or policies.

Product information

Unless expressly indicated otherwise, we are not the manufacturer of the products sold on our website. While we work to ensure that product information on our website is correct, actual product packaging and materials may contain more and different information to that displayed on our website. Colours may also differ. All information about the products on our website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our website. Please always read labels, warnings and directions provided with the product before use.

For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact us. Content on this website is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. We don't accept liability for inaccuracies or misstatements about products by manufacturers or other third parties. This does not affect your statutory rights.

Payments

We will never ask for any financial information, such as your bank account number, credit card numbers, or any other information related with financial data.

All payments are performed by credit card using a secure Gateway checkout page provided by JCC Cyprus.
When you are about to pay, you will be redirected to the JCC checkout page, enter your payment details and perform the payment and then redirected back to our website to view your order receipt.

Delivery and Pick-up

We will deliver within Cyprus and internationally (with a email or phone request) and will do so for all weekdays, except Sundays and holidays.

We currently offer 2 ways of delivering our products to you:
- Pick-up from Raptical shop (FREE)
- Home Delivery, using ACS Courier, except some remote areas (Cost from €6 to €13 depends of the area)

We will do our best to deliver your product within 2-4 working days.
Please note that delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.

We cannot take responsibility for order and delivery delays outside our liabilities or for delays that occur as a result of Acts of God (like fire, flood, earthquake, storm, or other natural disaster), war, invasion, civil war, rebellion, riot, terrorist activities, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

ALTHOUGH WE WILL NEVER DISPATCH A PRODUCT IN DAMAGED PACKAGING, UPON DELIVERY OR PICK-UP, PLEASE ALWAYS CHECK CAREFULLY AND MAKE SURE THAT THE EXTERNAL PACKAGING AND THE ADHESIVE SIGNED TAPE ARE INTACT, TO AVOID RECEIVING A FAULTY OR NON-FULLY FUNCTIONING PRODUCT.
AFTER YOU SIGN TO RECEIVE THE PRODUCT, YOU ACCEPT THE PRODUCT AS IT IS AND YOU HAVE NO CLAIM REGARDING THE PACKAGING AND THE GENERAL CONDITION OF THE PRODUCT.

Return Policy

We offer a 3 working day return policy on merchandise based on the following conditions:

    Damaged Product Box

    If Customer receives damaged products; please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify us immediately, but not late than 48 hours to arrange for a carrier inspection and a pickup of damaged products. Damaged merchandise will only be exchanged for the exact same product.

    Non-Damaged/Defective, Opened Merchandise

      We will not accept returns on merchandise that has been opened and is not defective.

        Defective Products

          If you have received defective merchandise you must contact us within 2 days for replacement of defective merchandise with the exact same product.

            Refund Policy

            Non-Damaged/Non-Defective, Unopened Merchandise within 2 days of Original Purchase Date

              If you have non-defective merchandise which is unopened, we will issue an RMA # and will give you an address to ship the product to at your expense subject to a 20% restocking fee or more, depending on the item, manufacturer policies, and circumstances. Return shipping to us is at your expense. The customer can claim the remaining as cash refund if he/she does not require a product replacement.

              Custom orders, bulk orders, volume licensing software, and other products designated as "This Sale Final", "No Returns", or similar language may not be returned.

                  Replacement Policy

                    Customer is responsible for returning damaged or defective merchandise to Raptical Ltd.

                    Raptical Ltd will not ship replacement merchandise until receiving of damaged or defective item.

                    All defective or damaged returns are subject to verification.

                      Failure to return a product within the return period will be deemed to be an acceptance of the product.

                      Cookies Policy

                        This website contains "cookies", which are used to optimise the efficiency of the Site for the user. A cookie is a small text file that contains information and is stored on a user's computer when the user visits a website. There are two types of cookies. One of these, known as a "persistent cookie", is permanent and is stored on the user's computer even after he or she has left the website in question and closed the web browser. The other is temporary, a so-called "session cookie", and is stored on the user's computer during the Internet session. When the web browser is closed, the session cookie disappears from the user's computer.

                        The Site uses both persistent and session cookies. These are used to:
                        - Count the number of visitors and analyse traffic
                        - Access and log into functions for news subscriptions and job applications
                        - Enable the Site to remember and display the language chosen by the user

                        If you as a user do not accept the use of cookies, you can change the settings in your web browser (e.g. Internet Explorer, Firefox, Safari or Google Chrome) to disable storage of cookies and remove undesired cookies.